Contact
Get in Touch.
We are a small operation. Messages are triaged during laboratory business hours in Mountain Time and routed by order number or Batch ID.
Laboratory Email
lab@cynicandspore.comInclude your order number or Batch ID in the subject line for faster routing. Response targets are listed below by request type.
Response SLA
Order / Shipping Issues
Target: 24 hrs
Batch Data / Manifest Card Questions
Target: 24 hrs
Refund Requests
Target: 48 hrs
General Cultivation Questions
Best effort
Requests are processed during laboratory business hours (Mountain Time).
Escalation Path
If you have not received a response after the target window, reply to your original email with "ESCALATION" in the subject and include your order number or Batch ID. This keeps the full thread attached for faster audit.
Location
Longmont, CO — 4,984 ft elevation
All products ship from this facility. Altitude compensation is applied to every sterilization run.